HomePublic KBPrinter Friendly Version

Public KB

Articles for Users

1. NDCI Support

1.1. Checking for NDCI Support Software or Getting Name

When trying to determine if NDCI's Instant Support software is installed, or what the name of your computer is please do the following:

Go to your Start Bar and look for the Clock, You'll look to see if the Icon like the below is present:

If it is present you should be able to simply provide us the name of your computer by hovering your mouse over the Icon.  You may need to click on the  Up Chevron or Left Chevron to show the icon. 

If the Icon is not present Please follow these steps to install our Instant Support Software

1. Please go to http://akhelp.us
2. Click on EXTRAS at the TOP RIGHT
3. Click on Windows Installer
4. Run that software and once installed you should have our Instant support software visible in the start bar, 
5. Please reply back to this ticket once that has been completed.
6. Once the software is installed you should see the Above Icon and be able to provide us the name of your workstation

2. Sophos

2.1. Sophos UTM SSL VPN

See the attached file for Instructions on how to configure your VPN Client.

In most cases you will use your windows username/password.  Unless otherwise specified  

2.2. Sophos XG VPN Firewall Client Install

Configuring SSL VPN client

Downloading the SSL VPN client software

From a browser, logon to the user portal using the Sophos Firewall's public IP address and the user portal https port as provided by the support technician working with you

Once logged into the portal, download the SSL VPN client for the required endpoint accordingly. In this article, we will download and install the client and configuration for Windows 10.

Installing the SSL VPN client software on Windows

Run the downloaded SSL VPN client.

Note: If you have an application control software, make sure to unblock OpenVPN and SSL VPN Client for Windows in order for the installation to be successful.

Click Next and follow the wizard.

Accept the license agreement.

Choose the folder location and click Install. 
Monitor the installation process. 
Click Finish to complete the installation. 
Once installed, start the VPN authentication by clicking on the traffic light symbol in the task bar. 
Log in using the same credentials for the user portal.
The traffic light will change from red (disconnected) to red and amber (negotiating/connecting). As soon as the traffic light changes to green, a pop up message appers confirming the SSL VPN connection is established.
When finished with your connection, Disconnect from the network by right clicking on the stop light and choosing disconnect 

3. Windows

3.1. How to Use Problem Step Recorder

Taken from: http://windows.microsoft.com/en-us/windows7/how-do-i-use-problem-steps-recorder 


You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.


  • When you record steps on your computer, anything you type will not be recorded. If what you type is an important part of recreating the problem you're trying to solve, use the comment feature described below to highlight where the problem is occurring.

    Some programs, like a full-screen game, might not be captured accurately or might not provide useful details to a support professional.

Show all

To record and save steps on your computer

  1. Open Problem Steps Recorder by clicking the Start button Picture of the Start button, and then typing psr. In the list of results, click psr.

  2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.

  3. Click Stop Record.

  4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

    To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.


To send the problem steps in e‑mail

  • After recording and saving a .zip file, click the help down arrow Picture of help down arrow, and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it. Please be sure to copy the subject of your existing support ticket and use it if you are sending this to us via Support@northerndatacomm.com


    • You won't be able to click the Send to e‑mail recipient option until you've recorded and saved a file.

4. Exchange

4.1. Setting Up Exchange Remotely

Sourced from: http://www.wikihow.com/Configure-Outlook-for-RPC-over-HTTP

How to Configure Outlook for RPC over HTTP

This video demonstrates how to configure Outlook 2003, 2007 and 2010 for RPC-over-HTTP. Originally intended for Infinitely Virtual clients, this video will be of assistance for anyone looking to understand the procedure. In this video we will learn how to configure Outlook for RPC over HTTP, but please be aware that RPC over HTTP only works in Outlook 2003 or later. This video describes the generic process for configuring Outlook to use RPC over HTTP to access an exchange email server. For the specific configuration settings for your exchange email server, contact your exchange server administrator.



  1. Configure Outlook for RPC over HTTP Step 1 Version 2.jpg
    Go to the Control Panel and open 'Mail.'
  2. Configure Outlook for RPC over HTTP Step 2 Version 2.jpg
    Click on the 'Email Accounts' button.
  3. Configure Outlook for RPC over HTTP Step 3 Version 2.jpg
    Click 'New' on the 'Email' tab.
  4. Configure Outlook for RPC over HTTP Step 4 Version 2.jpg
    Select 'Manual Configure Server Settings' or 'Additional Server Types' and click 'Next.'
  5. Configure Outlook for RPC over HTTP Step 5 Version 2.jpg
    Select 'Microsoft Exchange' and click 'Next.'
  6. Configure Outlook for RPC over HTTP Step 6 Version 2.jpg
    Type in the name of your exchange server in the Microsoft Exchange Server field.
  7. Configure Outlook for RPC over HTTP Step 7 Version 2.jpg
    Make sure the 'Used Cache' exchange mode option is selected and click on 'More Settings.'
  8. Configure Outlook for RPC over HTTP Step 8 Version 2.jpg
    Click on the 'Connection' tab, check the 'Connect to my exchange mailbox using HTTP' option and click on 'Exchange Proxy Settings.'
  9. Configure Outlook for RPC over HTTP Step 9 Version 2.jpg
    Fill in the URL for the proxy server for exchange.
  10. Configure Outlook for RPC over HTTP Step 10 Version 2.jpg
    Make sure the 'Connect using SSL only on fast networks and on slow networks' options are checked.
  11. Configure Outlook for RPC over HTTP Step 11 Version 2.jpg
    Select 'Basic authentication' for the proxy authentication settings and click on 'OK.'
  12. Configure Outlook for RPC over HTTP Step 12 Version 2.jpg
    Click on 'OK.'
  13. Configure Outlook for RPC over HTTP Step 13 Version 2.jpg
    Click on 'Check Name.'
  14. Configure Outlook for RPC over HTTP Step 14 Version 2.jpg
    Type in your user name and password and click 'OK.'
  15. 15
    After the exchange server validates your login credentials, both the Microsoft exchange server and username fields will be underlined. On the following screens click 'Next,' 'Finish,' and 'Close,' and you are done.

4.2. Adding Another Users Folder to your Outlook 2013 account

Taken from: http://support.sherweb.com/Faqs/Show/how-to-add-another-persons-mailbox-to-your-outlook-2013-profile-exchange-2013

How to add another person's mailbox to your Outlook 2013 profile (Exchange 2013)

  • Synopsis

    This guide will show you how to add another person's mailbox to your Outlook 2013 profile.

    How to

    Important: You need to have full access rights on the mailbox you wish to add to your profile. To know how to get full access permissions, read: How to give a user full access to another user's mailbox.

    1. Open Outlook 2013.


    2. Click on File.


    3. Under the Info header, click on the Account Settings button and then on the Account Settings in the list.



    4. In the E-mail tab, make sure your account is selected, then click on Change.



    5. Click the More Settings button. 



    6. Click on the Advanced tab and then click on Add.



    7. Enter the email address of the delegated mailbox in the Add mailbox field. Then click on OK



    8. Click on Apply and then on OK. Outlook will now be busy accessing the other mailbox's data, so this may take a while.



    9. Back in the Change Account window, click on Next and then on Finish.


    10. Close the Account Settings window. You should now see both mailboxes in your Outlook profile.



    If you need further assistance, please do not hesitate to contact us.

  • Keywords

    add, open mailbox, profile, delegate, Outlook 2013

4.3. IPhone Exchange Setup

iOS: Setting up Exchange ActiveSync

This article explains how to setup an Exchange ActiveSync account on your iPhone, iPad or iPod touch. Contact your Exchange Server administrator if you are unsure of any of the required information.

Follow these steps to setup your Exchange ActiveSync account your iOS device:

    1. Tap Settings > Mail > Add Account > Microsoft Exchange.
    2. Enter the information in the fields below, then hit Next:

Exchange settings

    1. Your iOS device will now try to locate your Exchange Server. If necessary, you will need to enter your front-end Exchange Server's complete address in the Server field. 
    2. You can often leave domain empty. Your username will be the same as what you login to the Webmail or your workstation.  IE Email maybe john@company.com but your username maybe johnwatts or jwatts.

Exchange settings

    1. Choose which content you would like to synchronize: Mail, Contacts, and Calendars. Tap Save when finished.

Exchange settings

 Note: To modify your exchange settings, Tap Settings > Mail, Contacts, Calendars, select your Exchange account, and tap Account Info. 

Sourced from http://support.apple.com/kb/ht2480

4.4. Android Exchange Setup

Set up Microsoft Exchange email on an Android

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.

  2. Type your full email address, for example tony@contoso.com, and your password, and then select Next.

  3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.

  4. Enter the following account information and select Next.

    • Domain\Username Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.

      Note    On some versions of Android, you must use the domain\username format. For example, if your email address is tony@contoso.com, type contoso.com\tony@contoso.com. Your username is your full email address.

    • Password Use the password that you use to access your account.

    • Exchange Server Use the address of your Exchange server. If you're connecting to your Office 365 email, use outlook.office365.com for your server name. If you are not using Office 365, see Find your ActiveSync server name later in this article.

  5. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:

    Email checking frequency The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.

    Amount to synchronize This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.

    Notify me when email arrives If you select this option, your mobile phone will notify you when you receive a new email message.

    Sync contacts from this account If you select this option, your contacts will be synchronized between your phone and your account.

  6. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the email setup and start using your account.

    Note    You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive e-mail.

4.5. Android Outlook Setup

  1. If you haven't already, install the Outlook for Android app from the Google Play Store or click here to enter your phone number and receive a download link.

  2. Open Outlook for Android. If this is the first time, tap Get Started and Skip if you're prompted to add any detected accounts. Otherwise, open the Menu More button > Settings Settings > Add Account > Add Email Account Menu icon Go to Settings Tap Add Account

  3. Enter your company email address, then tap Continue.


  4. Tap Exchange.

    Add an Exchange account
  5. Enter your company email address and password to automatically configure your account. Tap Sign In.

    Notes: If automatic configuration fails, tap Continue, then enter the following settings manually:

    • Server name: This is usually the same name you enter when checking your email on the web.

    • Domain: This is usually optional. If unsure, check with your IT administrator.

    • Username: This is your company email address.

    • Password: This is the password for your company email account.

  6. Tap Next when finished and swipe through the features.

You're now ready to start using Outlook for Android! Get the most out of Outlook:

Optimize the Outlook mobile app for your phone or tablet

Outlook for Android Cheat Sheet

4.6. Adding Shared/Room Calendar to Outlook

Taken From


This page demonstrates how to add a specific room calendar in Microsoft Outlook 2010 and 2007.

Outlook 2010

  1. Go to the Calendar View in Outlook.
  2. You will notice an icon in the ribbon menu that says Open Calendar.

  3. Click Open Calendar, then From Room List...
  4. Select the desired room calendar, then click OK.



 These instructions for addition of a Room Calendar for Outlook 2007 were produced using Outlook 2010. The actual application may look slightly different, but the method is the same.

Outlook 2007

  1. While in your calendar, click Open Calendar...
  2. You should be presented with the option to open a calendar from the address book.
    1. The view should look something like this.

  3. Type the word, "resource" into the search field.
    1. The results should look like this.

  4. Select desired calendar and click OK

4.7. Sending as Another User

Sending On Behalf of another user

To send a message on behalf of a different user:

  1. Open a new email and go to Options. Click From to show the From field:
    Show from
  2. Click From > Other E-mail address. Type in the address of the user or select it from the address book and click OK:
    Add from address
  3. Send the message. It will show Your Name on behalf of Other User Name:
    Sent on Behalf

Note: by default, messages sent on behalf of another user resides only at delegates Sent Items folder. If your Account is on Exchange Server 2016 or newer, messages can be copied to the Sent Items folder of the originating mailbox (on behalf of) which the message was sent. Contact Support to enable this feature.


5. Add Google Apps Email to Iphone

5.1. How to Add Gmail Email to an Iphone

Taken From http://www.wikihow.com/Setup-Gmail-on-an-iPhone

  1. Open Settings and choose Mail, Contacts, Calendars from the list.
  2. 2
    Under "Accounts", click "Add Account"
  3. 3
    Click on the "Gmail" icon.
  4. 4
    Fill in the requested information. Email and password are required.  User your Company Email address for Username and Email
  5. 5
    Select which Gmail functions you want available on your phone--you can sync Mail, Contacts, Calendars, and Notes from your Google account into your phone. We recommend only Syncing Mail.
  6. 6
    Click "Save" on the top right hand corner.
  7. 7
    Go to the Home menu and click on the Mail icon to view your mail.

6. Dell

6.1. Transferring Ownership

Any computer purchased by NDCI should be transfered to your company upon final payment.  You can transfer your computer to your company by using the following link: