HomePublic KBNDCI SupportChecking for NDCI Support Software or Getting Name

1.1. Checking for NDCI Support Software or Getting Name

When trying to determine if NDCI's Instant Support software is installed, or what the name of your computer is please do the following:

Go to your Start Bar and look for the Clock, You'll look to see if the Icon like the below is present:

If it is present you should be able to simply provide us the name of your computer by hovering your mouse over the Icon.  You may need to click on the  Up Chevron or Left Chevron to show the icon. 

If the Icon is not present Please follow these steps to install our Instant Support Software


1. Please go to http://akhelp.us
2. Click on EXTRAS at the TOP RIGHT
3. Click on Windows Installer
4. Run that software and once installed you should have our Instant support software visible in the start bar, 
5. Please reply back to this ticket once that has been completed.
6. Once the software is installed you should see the Above Icon and be able to provide us the name of your workstation

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